FAQs


Key Contacts - Trilogy Communications Ltd.    Download PDF
Mike Knight, Chief Executive Officer
Tim Hardisty, Chief Technology Officer
Barry Spencer, Sales Director
Mark Ellis, Director of Business Development
Alison Porter, Sales Administration Assistant

Key Contacts - Trilogy USA Inc.    Download PDF
Mark Wren, President
Dan Collins, Vice President, Engineering
Don Linquist, Technical Services Manager
Sylvia Davis, Vice President Operations & Finance
Rebecca Purington, Vice President, Sales & Marketing

Product FAQ - Commander    Download PDF
How do I confirm the Commander redundant controllers are operational?
Can I install a new CD Key Code without re-installing Pathfinder?
How do I convert the Pathfinder RS232 download to RS422?
Why is the Commander running on backup controllers?
How do I program the cut switch on the 500-31-60 16-key panel?
Can the Desktop panel have a remote loudspeaker cut?
The panel is ringing but I cannot answer the call.

Product FAQ - Mercury    Download PDF
How much bandwidth do I need to run Mercury?
How is Mercury similar to VOIP? How is it different? Is it compatible with the VOIP technologies I have in place or plan to add in the future?
Which standards are used by Mercury?
Which TCP/IP ports are used by Mercury?
Can antivirus software be used on Mercury-enabled computers?
Which operating systems are used in the Mercury product line?
What is the function of the Mercury Talkback Controller?
How is a Mercury system managed using the configuration and editing software?
How is the Mercury database used and maintained?
How does Mercury enable communications between red and black networks?
With which communications devices is Mercury interoperable?
With which radios is Mercury compatible?
Can Mercury software be installed on Windows 2003 (and 2003 R2) Server?
Will Data Execution Prevention (DEP) prevent Mercury applications from starting?
How is the Mercury Interface Unit automatic power-on feature enabled or disabled?
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